Q. What services are available?
A comprehensive list of our services can be found by downloading our Directory of Services. Click here to access our 2025 Directory of Services.
Q. How do I get started as a new IDEXX BioAnalytics client?
You can connect with your dedicated Account Manager to answer any questions about our services or provide a quote. You will need to complete a new New User Registration form to gain access to our secure Client Portal.
Q. How do I reach the Client Support Services (CSS) team?
CSS can be reached at 1-800-669-0825 or idexxbioanalytics@idexx.com.
The CSS team is available to answer phone calls and emails Monday through Friday from 8 am to 8 pm ET.
Q. How do I order sample collection supplies?
You can order different types of complimentary sample collection supplies here.
Q. How do I collect and ship my samples?
You can reference detailed instructions for collecting and preparing your samples for each line of business, as follows:
- Health Monitoring Sample Collection
- Biologics & Cell Health Sample Collection
- Preclinical Testing Sample Collection
You can reference detailed instructions for shipping your samples by line of business, as follows: