Shipping your Animal Health Monitoring samples
Your shipping questions, answered.
The IDEXX BioAnalytics Client Portal provides everything you need to make order submission easy. If you have any questions, contact our Client Support Services team at 1-800-669-0825 or at idexxbioanalytics@idexx.com and we will be glad to assist you.
For questions about sample requirements, please reference our Sample Collection page. You can order sample collection and shipping supplies using our Supply Order Form.
All Animal Health Monitoring samples should be sent to:
IDEXX BioAnalytics
4011 Discovery Drive
Columbia, MO 65201
Lab hours:
Monday to Friday: 9:00 a.m. to 5:00 p.m.
Saturday & Sunday: Closed
We know your samples are valuable.
Final preparation
Your samples should be in zip lock bags or sample boxes, and inside a box or shipping container packed with filler material to prevent samples from being jostled during transit. The submission confirmation form should be inside the container and inside a plastic bag to protect it from moisture. If samples should remain cool during transport please put on gel packs or dry ice depending upon specific needs; no wet ice please.
Label the outside of all boxes with the following:
To IDEXX BioAnalytics
Attn. Sample Receiving
From (Your Company Name)
Choosing your carrier
Clients may utilize FedEx or their own preferred overnight carrier for the direct shipping of samples to our laboratory locations. Please contact FedEx at 1-800-GOFEDEX for information on proper shipping and transport packaging requirements and for shipment pick-up or drop-off services.